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TALENT-67394
Levan
IT Specialist
Georgia
Seniority
Middle
Language skills
English B1
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Skills
Industry
Professional Summary
Candidate has a diverse background in IT support, with experience in monitoring, ticket management, and troubleshooting. Currently working as an IT Support Specialist, responsibilities include providing responsive IT support through remote software, email, and in-person assistance, resolving complex hardware and software issues, and collaborating with IT teams to streamline support workflows. Previously served as an IT Support Technician, delivering comprehensive technical support to over 300 end-users, managing IT infrastructure, and conducting regular system checks. Earlier experience as a Monitoring Specialist involved using tools like New Relic and Grafana to monitor web applications, analyzing performance data, and collaborating with development teams to enhance system stability. Additionally, has worked in outsourced IT support, providing services to various clients and troubleshooting technical issues in fast-paced environments.
Video of Talent
Portfolio
Education
Tbilisi State University / Bachelor's degree, Computer Science
Sep 2017 - Jun 2021
Georgian Technical University / Bachelor's degree, Building Construction Technology
Sep 2014 - Jun 2018
Certifications and Trainings
Experience
Desktop support
Industry: Banking
Dec 2023 - Present
Provide responsive IT support through remote software, email, and in-person assistance, ensuring a high-quality user experience.
Diagnose and resolve complex hardware and software issues, escalating to senior support when necessary.
Configure and set up new systems, including computers, printers, and peripherals, to ensure smooth on-boarding and daily operations for end-users.
Collaborate closely with IT teams to streamline support workflows and improve resolution times.
IT Support Technician
Industry: IT Services and IT Consulting
Apr 2023 - Nov 2023
Delivered comprehensive technical support to over 300 end-users, resolving software, hardware, and network issues.
Managed and maintained IT infrastructure, including servers, workstations, and network devices, contributing to a stable and secure environment.
Conducted regular system checks and preventive maintenance, reducing potential issues and supporting business continuity.
Implemented documentation for recurring issues to streamline troubleshooting and improve response times.
Monitoring Specialist
Industry: Media
Sep 2021 - Aug 2022
Monitored and analyzed web application and website performance with tools like New Relic and Grafana, ensuring high uptime and reliability.
Compiled detailed performance and incident reports, providing actionable insights for development teams to enhance system stability.
Actively communicated with development and operations teams to address feedback, optimize system performance, and improve user experience.
