Business Development Manager

Experience

Regional Business Development Manager

Industry: Advertising Services

Jun 2021 - Present

• Develop and maintain detailed project schedules, integrating them with client visit schedules and updating as necessary.

• Manage a team of four, coordinating sales and project activities across the region (UAE, Bahrain, Oman, and Qatar).

• Plan and deliver projects using Agile or Hybrid models, ensuring alignment with client requirements.

• Drive regional sales for international solutions, training, and leadership programs, while partnering with C-suite executives in SMEs and large enterprises to introduce new products and services.

• Develop and present annual business and marketing plans to the GM and CEO, implementing a pipeline strategy to drive effective business development.

• Increase revenue by spearheading new sales verticals and promoting payment gateways, working across diverse industries (IT, medical centers, hospitals, web shops, banks, and employee services).

• Provide timely weekly and monthly reporting on leads, sales status, and pipeline updates via Salesforce.

• Organize and execute business projects on behalf of clients, ensuring alignment with requirements and performing initial assessments of problematic situations.

• Collect business information through various methods, such as shadowing, interviews, surveys, and report analysis, to assess client needs.

Information Technology Manager

Industry: Retail

2020 - 2024 

• Led IT operations across multiple locations, ensuring seamless service and infrastructure.

• Developed ICT policies to ensure compliance with regulatory standards.

• Improved infrastructure, achieving 99.9% uptime and reducing costs by 20% through resource management and vendor negotiations.

• Implemented network, security, ERP, and educational tech upgrades, meeting annual goals.

• Managed IT budget, optimizing contracts and reducing expenditures by 15% with SaaS solutions.

• Developed systems and policies aligned with ISO 27001 and ITIL for data protection and security.

• Oversaw SaaS and hardware contracts to maintain peak IT performance.

• Managed cloud-based ERP and self-service portals to improve efficiency for staff.

• Monitored SLA, tasks, and projects on Service Desk & Manage Engine to ensure timely completion.

• Executed a 3-year IT roadmap, improving efficiency by 30% and aligning IT with business growth.

• Coordinated IT support and training for new tech adoption across the organization.

Regional Sales Manager

Industry: Machinery Manufacturing

2015 - 2020

• Managed sales and partnerships across 28 countries as Regional Sales Manager.

• Represented the company at global exhibitions and as a guest speaker.

• Increased stock value by 60% through local consignment stock setup, driving sales growth.

• Led aftermarket spare parts sales, boosting regional sales significantly.

• Grew aftermarket sales by 125% in specific markets, contributing to revenue.

• Handled the full sales cycle, processing hundreds of orders monthly.

• Built long-term relationships with key accounts and identified new customer opportunities.

• Collaborated across sales, operations, and IT teams to drive growth.

• Promoted new product lines, identifying business opportunities.

• Expanded market share by developing new markets and strengthening relationships.

• Grew agent networks by recruiting new agents and dealers in emerging markets.

• Monitored sales performance to meet targets and align strategies with objectives.

IT System Specialist (UAE & KSA)

Industry: Machinery Manufacturing

2011 - 2015

• Lead various strategic ICT projects, including the re-implementation of SAP ERP and the implementation of a performance management system.

• Set up a business intelligence platform using QlikView, enabling data-driven decision-making.

• Led SOX Compliance Review for ERP, focusing on access level audits and resolving conflicts of interest.

• Established a SaaS ITIL service desk and ICT asset management system, overseeing the entire process from solution sourcing to full implementation and go-live.

• Implemented cloud-based data protection, automated backup monitoring, and recovery systems, rolling out to 80 endpoint devices across UAE, KSA, and Oman.

Key Account Manager

Industry: Machinery Manufacturing

2010 - 2011

• Managed key accounts across various industries, including ports, manufacturing, petrochemicals, aluminum, steel, and energy, driving a 25% increase in sales, exceeding a target of USD 2M.

• Handled existing account correspondence and provided new quotations for equipment, SaaS solutions, spare parts, and handling equipment.

• Identified new customers in the MENA region and built strong customer relationships, driving growth, particularly in Egypt.

• Led data-driven business decisions by developing actionable monthly and quarterly plans using business insights and data analysis.

• Set up key performance indicators (KPIs) for the team, resulting in a 10% improvement in annual sales performance.

• Introduced a new sales and CRM system, enhancing sales productivity and overall growth.

• Led the company’s transition to G-Suite GCS and implemented Salesforce for the sales team, increasing productivity by 25% in the first year.

IT Knowledge Manager

Industry: IT Services and IT Consulting

2007 - 2010

• Led teams of knowledge engineers on multiple successful knowledge transition projects for key accounts, including multinational corporations such as British Petroleum (Oil & Gas), GSK & Nobel BioCare (Pharmaceuticals), Nissan Corp. (Automation & Automobile), and eBay (Internet & Technology).

• Headed meetings and workshops for project management, knowledge documentation, and sharing, ensuring successful project deliveries on time and within budget.

• Completed consulting projects for large enterprise accounts, focusing on digitization strategies, data governance and practices, data management, and developing use cases.