Sales Representative / Business Development Manager

Experience

General Manager

Industry: Consumer Services

Jul 2023 - Present

• Initiate and lead the development of an e-commerce platform, overseeing its successful launch.

• Guide the company's growth with a focus on innovative e-commerce solutions.

• Expand the company's reach and influence in the competitive e-commerce landscape.

• Elevate website traffic and revenue through strategic initiatives.

• Manage a team of outsourced developers and designers.

Senior Sales Manager

Industry: Information Technology & Services

Apr 2022 - Jan 2023

• Ensured ongoing success of sales and marketing campaigns through targeted evaluation and strategy updates.

• Maintained advanced SaaS sales knowledge to facilitate excellent customer service by researching industry trends.

• Optimized Pipedrive (CRM) database to maintain well-organized data and improve team efficiency.

• Developed sales strategies and tactical approaches to achieve sales targets and counter seasonal fluctuations.

• Improved sales processes to streamline customer acquisition and on-boarding strategies.

• Signed up and managed several accounts across the UAE (restaurants, hotels, content creators, inbound agencies, influencers, marketing agencies, etc.), with Pipedrive & CRM reporting for forecasting and data analysis.

• Performed market research to identify the marketability of existing or potential products and services.

• Attended and presented at outdoor & remote meetings with other companies to perform duties and aid business development.

• Actively participated in prospection, qualification, negotiation, agreeing on terms, and finalizing business deals.

Digital Sales and Marketing Specialist

Industry: Biotechnology Research

Oct 2021 - Apr 2022

• Managed supplier accounts and digital activities, including marketing, contracting, and negotiations related to online platforms.

• Developed marketing strategy in coordination with the sales team.

• Designed and managed digital media campaigns using Google Ads, social media, and direct newsletters, monitoring ROI and KPIs.

• Planned, developed, and executed international digital programs and campaigns, including online advertising, website strategy, social media, and mobile.

• Managed SEO to ensure optimal visibility using various technologies.

• Communicated with local and international retailers for coupon campaigns, handling proposal preparation, negotiations, contracting, and account management.

• Managed the publication, follow-up, and performance monitoring of coupons, addressing inquiries and issues.

• Worked closely with sales and IT teams to ensure optimal performance, appearance, and user experience of online platforms (websites and mobile apps).

• Coordinated the creation of digital marketing content (website, blogs, press releases, and podcasts).

• Maintained a strong online company voice through social media using analysis tools like Google Analytics and Microsoft Clarity.

• Suggested and implemented direct marketing methods to increase profitability.

Business Development Manager

Industry: Automation Machinery Manufacturing

Jul 2021 - Oct 2021

• Explored potential customers and reserved high-quality customer resources, achieving sales targets and ensuring steady growth.

• Handled customer inquiries, quotations, delivery, pre-sales training, after-sales service, and other daily business activities to enhance customer experience.

• Reported market conditions periodically based on business development progress, formulating effective sales strategies and business plans.

• Collected market feedback and competitive product information, providing constructive suggestions for product optimization and development.

• Assisted the Marketing Department in formulating and implementing local sales/marketing activities to enhance brand awareness and drive sales performance.

Sales Account Director

Industry: Advertising Services

Sep 2015 - Jun 2021

• Responded to and followed up on sales inquiries.

• Managed over 400 supplier and service provider accounts, including restaurants, spas, hotels, tour operators, and clinics.

• Promoted market-focused content on the best things to do, see, eat, and stay in cities across the GCC.

• Assisted in launching a new website and on-boarded accounts for specific cities.

• Provided CRM reporting for forecasting and data analysis.

• Prepared and submitted deal ideas and contracts, including photos and scripts.

• Guided companies in creating new marketing campaigns to achieve sales targets.

• Conducted market research to assess the marketability of existing or potential products and services.

• Engaged in prospection, qualification, negotiation, and finalization of business deals.

• Collected and analyzed customer feedback through satisfaction forms, sharing results with relevant parties.

• Built high-density networks around existing and new clients.

Business Development Manager

Industry: Advertising Services

Mar 2014 - Sep 2015

• Signed 30 contracts in the first month, managing 200+ supplier accounts across sectors.

• Managed deals from lead generation to closing, ensuring follow-ups and contract execution.

• Met sales targets by tracking client statuses and generating revenue.

• Conducted market research and participated in prospection, negotiation, and deal finalization.

• Built client networks, coordinated payments, and resolved customer complaints professionally.

• Developed SEO strategies, drove online traffic, and supported social media marketing plans.

• Collaborated with key decision-makers to expand the company database and drive growth.

• Contributed to business development through meetings, presentations, and proposal preparation.

Business Development Manager

Industry: IT Services and IT Consulting

Apr 2013 - Jan 2014

• Responded to and followed up on sales inquiries, preparing and submitting deal proposals, including photos and scripts.

• Tracked and reported on the status of existing and potential clients, ensuring progress and customer satisfaction.

• Built high-density networks around existing and new clients, fostering strong relationships.

• Coordinated with clients for payments, ensuring timely and smooth transactions.

• Trained new companies on customer service best practices to improve satisfaction levels, while guiding them on marketing campaigns to achieve sales targets.

• Conducted market research to evaluate the marketability of products/services, and participated in prospection, qualification, negotiation, and deal finalization.

• Attended meetings with other companies to aid business development, while collecting and analyzing customer feedback to improve service and inform business decisions.

Sales, Logistics Manager

Industry: Logistics

Jan 2011 - Jan 2013

• Managed storekeeping and stock control, overseeing shipment reception and dispatch at a logistics hub.

• Organized the storage and distribution of goods, ensuring efficient logistics operations.

• Handled all international and local shipments, ensuring timely delivery and compliance with regulations.

• Monitored product import/export processes to ensure compliance with legal and regulatory requirements.

• Managed the Return Merchandise Authorization (RMA) process for mobile returns, including inspection, repairs, and customer returns.

• Conducted wholesale sales operations, driving sales performance and customer satisfaction.

Channel Coordinator

Industry: Media

Nov 2008 - Jun 2010

• Supervised the preparation of the daily program log, ensuring accuracy and timely completion.

• Assisted in selecting and supervised the recording of programs, promotional materials, and satellite feeds.

• Managed the library of pre-recorded programs, ensuring organization and easy access.

• Supervised the preparation and distribution of upcoming program listings to ensure clear communication.

• Acted on behalf of the station manager during their absence, following their direction and making necessary decisions.

• Coordinated production and operation activities, including scheduling of facilities, staff, and equipment.

• Assisted the station/program manager with special projects and additional tasks as assigned.