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TALENT-66549
Diana
Accountant
Armenia
Seniority
Middle
Language skills
Spanish, English C1, Russian C1, English B2, French B2
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Skills
Industry
Professional Summary
Candidate with 4 years of experience in product and project management, specializing in customer loyalty, retention, and data-driven decision making. Currently managing a digital loyalty program at Team Telecom Armenia, focusing on conversion funnels and customer engagement strategies. Experienced in product redesign, market research, and collaboration with international teams. Previously worked as a financial analyst, leveraging A/B testing and CRM/CMS platforms to optimize retention and engagement. Skilled in campaign management and cross-functional teamwork.
Video of Talent
Portfolio
Education
California State University / Northridge, Digital companies and E-business Revolution
Jul 2022 - Aug 2022
Russian - Armenian University / Master's degree, Project Management
Sep 2020 - May 2022
University of La Verne / Leadership in Project Management
Jan 2022 - Feb 2022
Université Jean Moulin (Lyon III) / Bachelor's degree, Banking and Insurance
2017 - 2020
French University of Armenia / Bachelor's degree, Banking and Insurance
2016 - 2020
Certifications and Trainings
Experience
Product Manager
Industry: Technology, Information and Internet
Dec 2021 - Present
Manage the Team Bonus loyalty program, developing offers for B2C and B2B clients.
Release new offers, projects, and products in the My Team app, targeting hundreds of thousands of users.
Redesign loyalty product pricing strategy to boost customer experience, loyalty, and retention rates.
Conduct customer surveys to identify key pain points and refine product features, KPIs, and customer journey.
Collaborate cross-functionally with a team of 20+ developers, BI, and SQL experts to optimize the product backlog and implement user stories.
Build a comprehensive loyalty ecosystem through partnerships with various companies.
Financial Analyst
Industry: Software Development
Apr 2020 - Apr 2024
Delegated tasks, monitored project progress, and set deadlines to maintain team alignment.
Led, motivated, and conducted regular one-on-one meetings with team members.
Participated in screening, shortlisting, and interviewing during hiring processes.
Ensured project compliance by managing and maintaining all necessary documentation.
Analyzed international financial statements using AI and standardized guidelines.
Intern
Industry: Banking
Jan 2020 - Mar 2020
Bank Loans Consultant Intern
Industry: Banking
Nov 2019 - Apr 2020
Intern at Sales Department
Industry: Banking
2019 - 2020
Sales & Support Department Intern
Industry: Marketing Services
Jul 2019 - Aug 2019
Project Manager
Hackathon
Nov 2018 - Feb 2019
