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TALENT-66321
Ketevan
Account Manager/Client Success Manager
Georgia
Seniority
Middle
Language skills
English B2
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Skills
Industry
Professional Summary
Candidate is a Senior Account Manager with over 3 years of experience in IT project management. With a proven track record of managing high-profile clients such as Golf, Gastronom, and Citipay, the candidate successfully oversees both new development and maintenance projects, including ERP system development and mobile application enhancements. Skilled in coordinating cross-functional teams, the candidate ensures that projects align with client expectations and deadlines. Strong in client relationship management, the candidate communicates effectively with stakeholders to provide regular updates. Expertise includes managing complex projects, facilitating seamless collaboration, and contributing to business growth by meeting client needs and delivering results on time.
Video of Talent
Portfolio
Education
Tbilisi Free University / Master of social sciences
Sep 2020
Tbilisi State University / Bachelor of social and political sciences
Jul 2018
Certifications and Trainings
Digital Project Management Course - Academy of Digital Industries,
Certificate of Proficiency in English (CPE) - Cambridge
Small States in the Changing World Order (Summer School) - Tallinn University
Experience
Senior Account Manager
Industry: IT Services and IT Consulting
November 2022 - Present
Serve as the lead point of contact for all matters concerning key client accounts.
Define project scope, goals, and deliverables, ensuring alignment with client objectives.
Create and implement project roadmaps during the planning phase.
Manage changes and adjust processes to meet project outputs effectively.
Develop new business with existing clients and identify opportunities for growth.
Account Manager
Industry: IT Services and IT Consulting
November 2021 - October 2022
Served as the primary point of contact for client account management.
Developed new business opportunities with existing clients and optimized business strategies to meet quotas.
Researched and analyzed market trends to provide data-driven recommendations.
Fostered strong relationships with clients, ensuring long-term satisfaction.
Junior Account Manager
Industry: IT Services and IT Consulting
July 2021 - October 2021
Managed client accounts and developed tailored strategies for account growth.
Assisted in the identification of business improvement areas and met business objectives.
Collaborated with internal teams to implement client solutions effectively.
Co-owner
Industry: Fashion
July 2021 - October 2021
Co-led the business with a focus on creative development and strategic decision-making.
Conducted market trend analysis and identified key opportunities for business expansion.
Managed social media platforms, including content creation, publishing, and advertising.
Project Assistant
Industry: Business Consulting and Services
March 2021 - October 2021
Assisted in defining project goals, scope, and deliverables.
Coordinated with internal teams to ensure smooth project execution.
Managed data collection and analysis for project progress reporting.
Intern
Industry: Business Consulting and Services
October 2020 - March 2021
Assisted in data collection and fieldwork coordination.
Ensured accuracy and timeliness of data for project analysis.
Monitored survey fieldwork and communicated with project managers and field teams.
Research Monitoring and Evaluation Assistant
Industry: Research & Consulting
October 2019 - June 2020
Assisted in data collection efforts, ensuring timely and accurate reporting.
Monitored fieldwork processes and ensured quality control measures for data integrity.
Coordinated with project managers and interviewers for field operations
