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TALENT-64166

Goharik

Customer Service Representative & Virtual Assistant

Armenia

Seniority

Middle

Language skills

English B2, German B1, Russian

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- Recruitment fee, talent's one month salary
- EOR €199/month

Skills

Customer Support Customer Service Operations

Industry

Software & IT Services IT Services and IT Consulting

Professional Summary

Candidate has almost three years of experience in customer service, with a strong focus on bringing in new clients and maintaining ongoing projects. Their role involves facilitating seamless communication between the tech team and clients, ensuring that both parties are aligned on project goals and progress. They are adept at arranging calls and meetings to foster clear and effective communication. The candidate has worked with clients from the tech industry across various regions, including the USA, the EU, and Russia. Although their primary language for business communication is English, they also have proficiency in German, which they use occasionally. Their expertise extends to utilizing professional platforms such as LinkedIn, Upwork, and other job platforms to connect with potential clients and expand their professional network. This combination of customer service skills, project management capabilities, and international experience makes the candidate a valuable asset in client relations and project coordination within the tech industry.

Video of Talent

Portfolio

Education

Yerevan State University / Master’s Degree in Administrative Translations

2021 – 2023


Yerevan State University / Bachelor's Degree in Cross-Cultural Communication

2017 – 2021

Certifications and Trainings

Experience

Customer Care Specialist

Industry: IT Services and IT Consulting

2021 - Present


  • Engage with customers via various channels to address inquiries, resolve issues, and provide support promptly and courteously

  • Develop a deep understanding of products/services to offer accurate information and guidance to customers.

  • Solicit and relay customer feedback to relevant departments for continuous improvement.

  • Handle confidential information and documents with discretion and maintain their proper organization

  • Schedule and set meetings with the current and future clients




English Tutor

2018 - 2019


  • Adapted teaching strategies and materials to accommodate students' individual needs

  • Evaluated student progress through various assessment methods such as tests, quizzes, projects, and presentations, providing constructive feedback

  • Delivered dynamic and interactive lessons that cater to diverse learning styles, fostering students' language proficiency, literacy skills, and critical thinking abilities

Projects

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