Are you an A+ Series startup? Get first talent FREE OF CHARGE! Check if you qualify →
Hire as Freelancer
NaN €
/hour
Not available
or
Hire as Employee
1375 €
/month
$
€
TALENT-63594
Nune
Customer Service Representative
Armenia
Seniority
Middle
Language skills
English B1, German B2, Russian A2, Italian A1
Hire employees directly using our Employer Of Record & Payroll tool:
- Recruitment fee, talent's one month salary
- EOR €199/month
Skills
Industry
Professional Summary
Candidate has extensive experience in customer support and logistics roles, showcasing a strong ability to manage diverse responsibilities and maintain high standards of service. As a Customer Support Agent, the candidate delivered exceptional customer service by promptly responding to inquiries and resolving issues. They maintained constant communication with other departments to ensure customer satisfaction and addressed customer problems efficiently. In their role as an Air Freight Agent, the candidate organized air shipments and managed the entire process from inquiry to delivery. They were responsible for arranging shipments, preparing invoices, and ensuring smooth logistics operations, demonstrating their ability to handle complex logistical tasks. As a Tour and Travel Agent, the candidate managed VIP and luxury transfers in Switzerland, overseeing all aspects from the initial inquiry to final confirmation. They organized VIP transfers, handled invoices and payment links, and coordinated with the sales team. Their role also involved providing bilingual customer service in German and English, highlighting their proficiency in both languages and their capability to cater to high-end clients. Overall, the candidate's experience reflects a strong background in customer service, logistics, and bilingual communication, making them a versatile and valuable asset in various roles.
Video of Talent
Portfolio
Education
Public Administration Academy of the Republic of Armenia / Master of Business Administration - MBA, Marketing/Marketing-Management, allgemein
May 2022
Yerevan State University / Bachelor's degree, German Language and Literature
May 2020
Certifications and Trainings
Experience
Tour and Travel Agent
Industry: Travel Arrangements
Jun 2023 - Present
Bilingual Customer Support: Delivered exceptional customer service in both German and English via phone calls, emails, and live chat, ensuring effective communication and resolution of inquiries.
Customer Assistance: Assisted customers in arranging and booking luxury transfer services or car-at-disposal services, ensuring a seamless and personalized experience.
Payment Processing: Sent payment links and invoices to customers, facilitating secure and efficient transaction processes.
End-to-End Booking Management: Managed the entire booking process from initial inquiry to final confirmation, ensuring accuracy and customer satisfaction.
Daily Service Coordination: Monitored daily services, maintaining regular contact with drivers and customers to ensure smooth and timely transfers.
Airfreight Agent
Industry: Truck Transportation
Feb 2022 - May 2023
Working within a team to process RFQ and tender requests through current and third-party suppliers
Identifying best routes and rates available communicating back through customers
Customer credit checking
Issuing transport documents in our and carrier & apos' systems
Organizing Air shipments
Liasing between Sales and Operations teams on potential and booked shipments to ensure a smooth hand over between rates and Operations
Invoicing
Rate and service negotiations with service providers to ensure best routing/rating options.
PandaMr Support Team German/English Customer Support Agent
Industry: IT Services and IT Consulting
Oct 2020 - Nov 2021
Deliver customer service through online website in German/English
Provide solutions to customers with the help of supervisors from different departments
Provide detailed information about websites, procedures, payments and requests
Organization of exhibitions, excellent customer service and detailed information for customers
German Teacher
Industry: Education
Dec 2019 - Sep 2020
Taught German to children and adults, adapting teaching methods to cater to different age groups and learning styles.
