Customer Service Representative & Sales Representative

Professional Summary

Candidate began their career at 17 as a freelancer, focusing on lead generation, data enrichment, and quality assurance. This role developed their skills in data entry and research using platforms like LinkedIn and Salesforce. They then transitioned to a sales representative role, selling educational courses and managing outbound sales campaigns, where they gained insights into sales and customer service. A brief stint at a car spa startup added to their entrepreneurial experience. Their most significant role was at an outsourcing/offshoring consulting company, starting as a back-office customer service representative for the German and Austrian markets. They handled customer queries, prepared client reports, and managed KPIs. Due to their proficiency in German and handling complex tasks, they were promoted to customer service representative lead. In this role, they supported team managers, quality coaches, and reported to higher management. They also managed the transition to the UK market, handling a larger team and increased workload. Throughout their career, the candidate has demonstrated strong interpersonal skills and a passion for communication and engaging with people.