Customer Service Representative

Professional Summary

Candidate has a robust background in customer service, with significant experience managing customer tickets and handling booking-related queries and issues for the Booking.com project. In the Telefonica O2 project, they provided customer support for internet services, calls, payments, and SIM cards. Their customer interaction skills are well-honed, having handled queries through phone calls, emails, and face-to-face interactions. They are fluent in both German and English, with German being the primary language used in professional settings. Their ability to communicate effectively in multiple languages and their experience in dealing with international clients further enhance their qualifications for roles requiring excellent customer service skills. This strong background in customer service, particularly with major projects like Booking.com and Telefonica O2, makes them a valuable asset to any team.