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TALENT-63136
Nino
Virtual Assistant
Georgia
Seniority
Junior
Language skills
English B1, German B2, Russian
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- EOR €199/month
Skills
Industry
Professional Summary
Candidate holds a Bachelor's degree in Finance and a Master's degree in Management. They learned German in school and further improved their proficiency while living in Germany for a year as part of a university exchange program at Java University, residing in Garmisch-Partenkirchen near Munich until 2016. Upon returning to Georgia, candidate began their career at a telecommunications company as a Customer Representative in 2016, handling calls, emails, and chats in Georgian, Russian, and English for two years. After a six-month maternal leave, they transitioned to the role of Assistant for the Operations Director, managing daily documentation for signing, a position they held for another two years. Subsequently, candidate moved into a finance-oriented role as a Specialist for Database Management, creating financial reports, budgeting, and managing cash flow, aligning with their educational background in finance. Additionally, in 2023, they worked part-time at Teleperformance as a Customer Representative, handling calls and emails in German for an automotive project, assisting with orders, shipping, and payments until the project's discontinuation.
Video of Talent
Portfolio
Education
Tbilisi State University / Master of Business Administration - MBA, Business Administration and Management, General
2013 - 2016
Tbilisi State University / Bachelor's degree, Banking and Financial Support Services
2009 - 2013
Certifications and Trainings
MS Excel
July 2020
Microsoft Excel: Data Analysis with Excel Pivot tables
Aug 2022
Microsoft Excel: Advanced Excel Formulas & Functions
May 2023
Experience
Customer Support Specialist
Industry: Outsourcing and Offshoring Consulting
Aug 2023 - Apr 2024
Processing telephone and written customer inquiries (inbound);
Comprehensive advice and clarification of customer concerns
Recording and maintaining customer, master and transaction data
Help of customer-specific systems
Data Administration and Management Specialist
Industry: Telecommunications
Mar 2022 - Apr 2024
Collection and standardization of all necessary information about the objects;
Control of facilities rented by the company;
Preparation of financial reports on the monthly rents for the budget planning
Electronic database management
Assistant to the Head of Operations
Industry: Telecommunications
Oct 2020 - Mar 2022
Coordinate internal and external appointments; the processing of appointments, meetings and discussions before and after, compile necessary documents;
Communicate and cooperate with partners and service providers;
Organizing, distributing and responding to correspondence;
Control and create smaller reports independently
B4B Support
Industry: Telecommunications
Jun 2016 - Oct 2020
Handling phone calls, emails and chats (in Georgian, Russian and English);
Clarify customer problems and provide relevant information
To make available; If necessary, forward the call to the relevant department.
Recording and maintaining customer, master and transaction data
Help of customer-specific systems.
