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TALENT-63136

Nino

Virtual Assistant

Georgia

Seniority

Junior

Language skills

English B1, German B2, Russian

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- Recruitment fee, talent's one month salary
- EOR €199/month

Skills

Customer Service Customer Support Operations

Industry

Hardware & Networking Telecommunications Business Consulting and Services Outsourcing/Offshoring

Professional Summary

Candidate holds a Bachelor's degree in Finance and a Master's degree in Management. The candidate learned German in school and further improved proficiency while living in Germany for a year as part of a university exchange program at Java University, residing in Garmisch-Partenkirchen near Munich until 2016. Upon returning to Georgia, the candidate began a career at a telecommunications company as a Customer Representative in 2016, handling calls, emails, and chats in Georgian, Russian, and English for two years. After a six-month maternal leave, the candidate transitioned to the role of Assistant for the Operations Director, managing daily documentation for signing, a position held for another two years. Subsequently, the candidate moved into a finance-oriented role as a Specialist for Database Management, creating financial reports, budgeting, and managing cash flow, aligning with an educational background in finance. Additionally, in 2023, the candidate worked part-time at Teleperformance as a Customer Representative, handling calls and emails in German for an automotive project, assisting with orders, shipping, and payments until the project's discontinuation.

Video of Talent

Portfolio

Education

Tbilisi State University / Master of Business Administration - MBA, Business Administration and Management, General

2013 - 2016


Tbilisi State University / Bachelor's degree, Banking and Financial Support Services

2009 - 2013

Certifications and Trainings

MS Excel 

July 2020


Microsoft Excel: Data Analysis with Excel Pivot tables

Aug 2022


Microsoft Excel: Advanced Excel Formulas & Functions

May 2023

Experience

Customer Support Specialist

Industry: Outsourcing and Offshoring Consulting

Aug 2023 - Apr 2024


  • Processing telephone and written customer inquiries (inbound);

  • Comprehensive advice and clarification of customer concerns

  • Recording and maintaining customer, master and transaction data

  • Help of customer-specific systems




Data Administration and Management Specialist

Industry: Telecommunications

Mar 2022 - Apr 2024


  • Collection and standardization of all necessary information about the objects;

  • Control of facilities rented by the company;

  • Preparation of financial reports on the monthly rents for the budget planning

  • Electronic database management




Assistant to the Head of Operations

Industry: Telecommunications

Oct 2020 - Mar 2022


  • Coordinate internal and external appointments; the processing of appointments, meetings and discussions before and after, compile necessary documents;

  • Communicate and cooperate with partners and service providers;

  • Organizing, distributing and responding to correspondence;

  • Control and create smaller reports independently




B4B Support

Industry: Telecommunications

Jun 2016 - Oct 2020


  • Handling phone calls, emails and chats (in Georgian, Russian and English);

  • Clarify customer problems and provide relevant information

  • To make available; If necessary, forward the call to the relevant department.

  • Recording and maintaining customer, master and transaction data

  • Help of customer-specific systems.

Projects

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