Customer Service Representative

Professional Summary

Candidate has been immersed in the customer service industry since 2018, with a focus on providing support in both German and English. Their expertise lies in the travel sector, particularly with Booking.com, where they have developed a comprehensive skill set in handling a wide range of customer needs. At Booking.com, the candidate's responsibilities include managing date changes, addressing complaints, and handling relocation issues when clients book accommodations. One of the critical aspects of their role is resolving situations where a booked accommodation turns out to be non-existent, requiring them to efficiently relocate guests to alternative options. Their daily tasks involve a combination of call handling and managing mail chats, seamlessly switching between German and English to assist clients from diverse linguistic backgrounds. This bilingual proficiency ensures clear and effective communication, enhancing the overall customer experience.