Customer Service Representative

Professional Summary

Candidate has nearly two years of experience in customer support, showcasing their proficiency in handling a variety of communication channels and languages. At Booking.com, their responsibilities included managing inbound and outbound calls, mail communication, and live chats. They primarily utilized their German language skills, with occasional use of English and Russian to assist a diverse range of clients. Their tasks involved resolving booking issues, handling customer inquiries, and providing timely assistance through various communication mediums. In their role on the Amazon project, the candidate exclusively used German to support customers. This experience further honed their ability to deliver high-quality customer service and effectively address customer needs in a specific language. Their experience highlights their adaptability and multilingual capabilities, making them a valuable asset in any customer support environment.