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TALENT-62786

Armela

Customer Service Representative & Virtual Assistant

Albania

Seniority

Junior

Language skills

English B2, German B2, French A1

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- EOR €199/month

Skills

Customer Service Customer Support Operations

Industry

Hardware & Networking Telecommunications Education

Professional Summary

Candidate has two years of solid experience in customer support and technical support, demonstrating a strong ability to assist customers with both technical and non-technical issues. In their role as a Technical Support Representative at a Swiss company, the candidate provided comprehensive support for a variety of technical problems. They assisted customers with issues related to internet connectivity, VPN problems, and troubleshooting for mobile phones, TVs, and other internet-connected devices. Their primary language for support was German, though they occasionally provided assistance in English as well. The candidate's skills in troubleshooting, technical problem-solving, and customer communication were crucial in effectively resolving customers' technical issues. Additionally, the candidate worked as a Customer Service Representative for Amazon, where they handled customer claims related to package issues such as non-arrival and damaged goods. They were responsible for managing first-level support inquiries, determining appropriate actions like processing refunds or arranging replacements, and conducting communications primarily through phone calls in German. Their skills in customer relations, issue resolution, and process management were key in ensuring customer satisfaction and efficient resolution of claims.

Video of Talent

Portfolio

Education

University Sorbone Paris Nord / Master in Automatic Processing of Languages

Nov 2022 - Jul 2024


University of Tirana / Bachelor in German Language

Oct 2019 - Jun 2022

Certifications and Trainings

Test IO / Websites Bugs Tester

Jul 2022 - Aug 2022


Altecho Group / Freelance & Social Media Marketing 

Apr 2022 - May 2022

Experience

Customer Service Representative

Industry: Telecommunications

Oct 2022 - Jul 2023


  • Customer service representative in the technical and billing department in one of the largest telecommunication companies in Switzerland

  • Providing inbound customer care services to international clients

  • Finding fastest and best solutions to customers

  • Completing customer requests effectively and in time




Website Bugs Tester

Industry: Undisclosed

Sep 2022 - Dec 2022




German Teacher

Industry: Education

Sep 2021 - Jun 2022

Projects

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