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TALENT-62704
Ani
Virtual Assistant
Georgia
Seniority
Middle
Language skills
English A2, German B2
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Skills
Industry
Professional Summary
Candidate has gained significant experience in customer service over several years. They began as an intern in 2018 in the Procedure Division and Human Resources Department at a Hospitals and Health Care company, supporting internal operations and personnel management. In 2020, they transitioned to a customer service role, focusing on client interactions and service delivery until 2021. Subsequently, they moved to a customer service-marketing position in a retail company, where they combined customer support skills with marketing tasks. Currently, since 2022, the candidate works as a Travel Support Agent, providing specialized assistance in travel-related inquiries and support, communicating with clients in German via chats, mail, and phone, primarily serving clients from Germany and Austria.
Video of Talent
Portfolio
Education
Georgian National University (SEU) / Journalism
2015 - 2021
Tbilisi Public School 49
2003 - 2015
Certifications and Trainings
German Language Courses
Basic Principles of Human Capital Management (HR Management) / BMCC Center
Experience
Travel Support Specialist
Industry: IT Services and IT Consulting
Nov 2022 - Present
Tbilisi, Georgia
Customer Service - Marketing Department
Industry: Retail Appliances, Electrical, and Electronic Equipment
Apr 2022 - Oct 2022
Customer Service Specialist
Industry: Undisclosed
Aug 2020 - 2021
Human Resources Intern
Industry: Hospitals and Health Care
Apr 2018 - Jul 2018
Call Center Operator
Industry: Undisclosed
Jun 2017 - Aug 2017
Training - Service Plus
Training - Customer Service Management
