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TALENT-62682

Bachana

Customer Service Representative

Georgia

Seniority

Middle

Language skills

English B1, German B2, Russian B1

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- EOR €199/month

Skills

Customer Service Customer Support

Industry

Business Consulting and Services Outsourcing/Offshoring Recreation & Travel Leisure Travel & Tourism Retail E-commerce Booking

Professional Summary

Candidate worked at an outsourcing and offshoring consulting company for one and a half years. They initially handled calls exclusively in German for a flights project with Condor. They then transitioned to an Amazon project, where they communicated with customers in both German and English, handling both spoken and written interactions. Currently, they are working on the Booking.com project, a highly international environment where they communicate with guests and properties primarily in German but also in English. The candidate has extensive experience in customer service across various projects and industries, dealing with international clients and diverse customer service scenarios.

Video of Talent

Portfolio

Education

Technical University of Georgia / Faculty of Agricultural Sciences and Biosystems Engineering

2014 - 2018


Khashuri School N8

2002 - 2024

Certifications and Trainings

“Volkshochschule Oldenburg” German intensive course

2019 - 2020



Experience

German and English Speaking Customer Service Representative - Booking.com

Industry: Outsourcing and Offshoring Consulting

Jan 2024 - Present



German and English Speaking Customer Service Representative - Amazon

Industry: Outsourcing and Offshoring Consulting

Oct 2023 - Jan 2024




German Speaking Customer Service Representative - Airline

Industry: Outsourcing and Offshoring Consulting

Mar 2023 - Oct 2023




Sales Specialist

Industry: Retail Groceries

Aug 2022 - Feb 2023




Courier

Industry: Technology, Information and Internet

Aug 2022 - Feb 2023




Au Pair Program

2018 - 2019




Consultant

Industry: Retail Groceries

2015 - 2016

Projects

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