Customer Service Representative

Professional Summary

Candidate worked at an outsourcing and offshoring consulting company for one and a half years. Initially, calls were handled exclusively in German for a flights project with Condor. The role then transitioned to an Amazon project, where communication with customers was conducted in both German and English, managing both spoken and written interactions. Currently, working on the Booking.com project in a highly international environment, communication with guests and properties is primarily in German but also in English. Extensive experience in customer service across various projects and industries includes dealing with international clients and handling diverse customer service scenarios.