Customer Service Representative & Virtual Assistant

Professional Summary

Candidate has a robust background in customer support and executive assistance within remote settings for companies based in Germany. They began their career as a logistics coordinator but swiftly transitioned to a role in customer support at a firm specializing in outsourcing and outstaffing. Due to their dedication and high performance, they were promoted to Customer Support Team Lead within three months, where they managed a team and maintained a high customer satisfaction score (CSAT) of over 90%. Building on their success in customer support, the candidate was further promoted to Executive Assistant, supporting the Investor Relations Department of a German investment fund. In this role, they handled CRM management, tax review and submissions, and managed meetings and calls. Notably, they played a crucial role in integrating a new CRM system, overseeing data migration from Excel and OneDrive to the new platform, which significantly improved operational efficiency during their tenure. Throughout their roles, the candidate has demonstrated a strong aptitude for technology, team management, and maintaining high customer satisfaction.