Customer Service Representative

Professional Summary

Candidate has five years of experience in customer service and customer support, specializing in the German language. Their roles have involved handling calls, tickets, client emails, and chats exclusively in German, without using English. In addition to their customer service responsibilities, the candidate also conducts training sessions for agents, demonstrating their leadership and expertise in the field. They have worked on various projects, particularly in the e-commerce sector, where they have honed their skills in managing customer interactions and resolving issues efficiently.