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TALENT-62601

Elene

Customer Service Representative

Georgia

Seniority

Junior

Language skills

English B2, German B1

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- Recruitment fee, talent's one month salary
- EOR €199/month

Skills

Customer Support Customer Service

Industry

Business Consulting and Services Outsourcing/Offshoring

Professional Summary

Candidate brings a wealth of experience gained over 7 months at an outsourcing and offshoring consulting company, primarily focusing on e-commerce projects, notably an online shop project linked with Amazon. Her role centered on providing comprehensive support to customers in German, showcasing proficiency in handling mails, calls, and chats effectively. Within this e-commerce context, candidate's responsibilities extended to addressing various customer concerns, particularly regarding payment methods and delivery issues. Her adeptness in navigating and resolving such cases contributed significantly to customer satisfaction and operational efficiency. Moreover, candidate's bilingual capability, fluent in both German and English, enriched her interactions with customers, enabling seamless communication and support across diverse linguistic backgrounds.

Video of Talent

Portfolio

Education

Kutaisi International University / Management 

2022 - Present


Kutaissi N1 Public school 

2009 - 2022

Certifications and Trainings

  • German B1 Certificate

  • Goethe-Institut / German language course in Schwabisch hall 2020

  • Goethe-intitut / Summer camp in Pantiani (german) 2021

  • GoetheInstitut / Lese Club mit Hanna Gessler 2021

Experience

German Costumer Service Representative

Industry: Outsourcing and Offshoring Consulting

Jul 2023 - Jan 2024




Intern in PR Group

Industry: Higher Education

May 2023 - Jul 2023




Waitress

Industry: Restaurants

Jan 2023 - Jun 2023


Projects

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