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TALENT-62601
Elene
Customer Service Representative
Georgia
Seniority
Junior
Language skills
English B2, German B1
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Skills
Industry
Professional Summary
Candidate brings a wealth of experience gained over 7 months at an outsourcing and offshoring consulting company, primarily focusing on e-commerce projects, notably an online shop project linked with Amazon. Her role centered on providing comprehensive support to customers in German, showcasing proficiency in handling mails, calls, and chats effectively. Within this e-commerce context, candidate's responsibilities extended to addressing various customer concerns, particularly regarding payment methods and delivery issues. Her adeptness in navigating and resolving such cases contributed significantly to customer satisfaction and operational efficiency. Moreover, candidate's bilingual capability, fluent in both German and English, enriched her interactions with customers, enabling seamless communication and support across diverse linguistic backgrounds.
Video of Talent
Portfolio
Education
Kutaisi International University / Management
2022 - Present
Kutaissi N1 Public school
2009 - 2022
Certifications and Trainings
German B1 Certificate
Goethe-Institut / German language course in Schwabisch hall 2020
Goethe-intitut / Summer camp in Pantiani (german) 2021
GoetheInstitut / Lese Club mit Hanna Gessler 2021
Experience
German Costumer Service Representative
Industry: Outsourcing and Offshoring Consulting
Jul 2023 - Jan 2024
Intern in PR Group
Industry: Higher Education
May 2023 - Jul 2023
Waitress
Industry: Restaurants
Jan 2023 - Jun 2023