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TALENT-62479
Houcein
SAP Consultant & SAP CS Consultant & SAP SD Consultant
Tunisia
Seniority
Middle
Language skills
English B2, French, Arabic
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Skills
Industry
Professional Summary
Candidate brings extensive experience in SAP solutions as a consultant and analyst, specializing in end-to-end project management within the IT services and consulting sector. Their role spans from post-sales client interactions to project installation and post-installation support. During the post-sales phase, the candidate engages directly with clients, understanding their needs, and tailoring SAP solutions accordingly. They refine and challenge client requirements to ensure alignment with business objectives. Conducting workshops to showcase SAP solutions, they facilitate client understanding and secure project agreements. With a background as an IT engineer, the candidate adeptly bridges technical and functional aspects. They write detailed specifications, guiding solution implementation based on client business needs. Employing the Scrum methodology, they manage projects from installation to production. Their recent promotion to project manager reflects their competency in overseeing SAP projects, including CRM, SAC, and SD modules. Post-installation, the candidate organizes training workshops for end-users and provides ongoing support and troubleshooting. They have experience with CRM, customer service, SAC, and SD modules, implementing solutions for diverse clients, including international collaborations in Mali, Portugal, and China. Their role underscores a deep understanding of technical and business aspects in IT consulting, managing complex projects with a client-centric approach and ensuring successful solution implementation and support.
Video of Talent
Portfolio
Education
SesamE University / Master of Science (M.Sc.) in Software Engineering
2014 - 2018
Métlaoui Technical High School / College diploma (DEC) in Mathematics
2011
Certifications and Trainings
SAP Certified Application Associate - SAP S/4HANA Cloud - Public Edition - Sales 2023
SAP Certified Technology Associate - SAP Emarsys Customer Engagement Implementation
SAP Certified Application Associate – SAP S/4HANA Sales 2020
SAP Certified Application Associate - SAP Sales Cloud 2011
MTA: Administration of the fundamental database
MTA: Fundamental HTML5 Application Development
MTA: Computer Security Fundamentals
Experience
Senior SAP Consultant and Analyst
Industry: IT Services and IT Consulting
Sep 2021 - Present
Tunis, Tunisia
COFICAB Group
SAP localization project, requirements gathering, configuration, data migration, testing and user training.
OpenText VIM implementation, project scoping, configuration, integration, data migration, user training and performance monitoring.
Successful deployment of SAP Analytics Cloud, requirements identification, implementation, data migration, report development, user scripting, creation of training materials and user training.
Enda Cash "Tunis-Tunisia" project
SAP Service Cloud implementation, requirements identification, data migration, workflow configuration, rules validation, C4C configuration, report design, GO-LIVE preparation, user support and training.
Discovery Informatique & Discovery Intech “Paris-France”
C4C implementation, requirements analysis, system configuration, integration development, data migration, workflow configuration, C4C and Emarsys configuration, report design, GO-LIVE preparation, user support and training.
Keita Group's "Bamako-Mali" project
Successful deployment of SAP Sales and Service Cloud, requirements analysis, system implementation, integration development, data migration, workflow configuration, C4C configuration, report design, GO-LIVE preparation, user support and training.
Mande Groupe JIGIFA "Bamako-Mali" Project
Led the implementation of SAP Sales and Service Cloud, similar to the Groupe Keita project, demonstrating proven expertise and consistent success in project delivery.
Solutions: SAP Sales & Service Cloud (SAP C4C); SAP Emarsys Customer Engagement solution; SAP Analytics Cloud (SAC); SAP S/4HANA Sales; OpenText VIM for SAP Solutions; SAP Localization Workbench
Work methodology: Scrum Agile (SAP Activate)
IT Consultant
Industry: Information Technology & Services
Dec 2020 - Oct 2021
Tunis, Tunisia
Missions for clients (Gucci, Yves Saint Laurent, Alexander McQueen, Balenciaga, Bottega Veneta, Brioni):
Fast, efficient responses to customer support requests.
Resolve software and hardware issues.
Collaborate with cross-functional teams to analyze customer needs.
In-depth analysis of existing systems and recommendation of solutions.
Contribute to the development and implementation of new systems and applications.
Train staff on hardware, software and procedures.
Assessment of customer requirements and detailed documentation.
Communication of insights and recommendations to stakeholders.
Technical environment: Mongo dB/Robot 3T scripting, Postman/Open API(REST), GraphQl JavaScript, HTML5, CSS3, Angular, React, Bootstrap and Node.js Environment Swift, C, C++ and iOS
Work methodology: Scrum Agile
Technical-Functional CRM Consultant
Industry: IT Services and IT Consulting
Jun 2018 - Nov 2020
Tunisia
Consultation for the customer on the SIEBEL CRM modules (Customer service, Salesforce, Marketing):
Collection of the company's needs and proposal of solutions
Siebel Configurations
Define business requirements.
Customize Siebel object definitions using Siebel tools.
Administer the Siebel application and object manager components.
Automate business processes using Siebel workflows.
Integrate outbound web services.
Siebel scripting and event management.
Integrate the Siebel Data Quality module with Informatica Identity Resolution.
Support for the correction of anomalies
Unit tests
Technical environment: Siebel Tools, Toad, SQL Developer, VMware, DBMS (MySql, Oracle), OS (Unix and Windows), XML and webservices
Work methodology: Scrum Agile
