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TALENT-62455
Ilayda
SAP CRM Consultant & SAP C4C Consultant & Business Analyst
Turkey
Seniority
Middle
Language skills
English B2, German B1
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Skills
Industry
Professional Summary
Candidate has gained valuable experience as a SAP CRM/C4C consultant over 3 years, specializing in cloud-based CRM solutions within the SAP environment. Their expertise expanded to Salesforce consulting, focusing on projects related to Salesforce CRM. They have worked extensively on multiple CRM and C4C projects, with a notable engagement in customer service with a partner company. This ongoing project required daily meetings with supervisors to address customer support tickets and resolve issues effectively. In their current role as a Salesforce consultant, their responsibilities encompass various crucial tasks. They prepare essential documents such as test case documents and evidence for customers. They lead customer meetings, providing support and answering questions to ensure clarity and understanding. Additionally, they handle run and support activities, addressing customer issues promptly and working towards effective resolutions. Their role also involves analyzing meetings for scrum and other project management activities, showcasing their adeptness in CRM systems and project management.
Video of Talent
Portfolio
Education
Yildiz Technical University / Bachelor of Science in Chemical Engineering
2016 - 2021
Beşiktaş Anatolian High School
2012 - 2016
Certifications and Trainings
Salesforce Certified Administrator (SCA)
Apr 2024
Young Executive Academy
Dec 2020 - May 2021
Human Resources
Big Data
Sales-Marketing
Industry 4.0
Entrepreneurship
Experience
Salesforce Business Analyst / Functional Consultant
Industry: IT Services and IT Consulting
Jan 2024 - Present
Philipp Morris Service Cloud Project
Testing the system for the enhancements
Creating and documenting the test scenarios
Helping the support issues
SAP CRM & Sales and Service Cloud Consultant
Industry: IT Services and IT Consulting
Nov 2021 - Jan 2024
Döhler Service Cloud Support Project
Oct 2023 - Jan 2024
Closing the issues for support requests
Configuring the system according to customer’s requests
Anadolu Isuzu Sales Cloud Project
Mar 2023 - Oct 2023
Preparing the scope document
Configurating business objects in SAP Cloud
Third-party integrations
Anadolu Efes Keymaker Sales&Service Cloud Project
Jan 2022 - Feb 2023
Inserting and updating master data using DWB
Testing the system for the enhancements
Training the customer
Turktex CM Project
Jan 2021 - Jan 2023
Designing the whole system including Fiori pages based on scope documents
Creating categories and group tiles for the Fiori Launchpad
Setting the authorization structures for Fiori roles
Şişecam CRM-SSF Project
Jan 2021 - Jan 2022
Preparing the training documents using the SAP Enable Now tool
Testing the system for the enhancements
