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TALENT-62368
Beka
Customer Service Representative
Georgia
Seniority
Middle
Language skills
English B2, German B2, Russian C1
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- EOR €199/month
Skills
Industry
Professional Summary
Candidate has extensive experience as a Customer Service Representative, where they assist customers with product-related questions, feedback, and complaints. They are skilled in processing and issuing product orders and service upgrades, handling customer inquiries quickly and accurately, and supporting customer satisfaction by addressing escalated complaints with diplomacy. They also manage confidential and sensitive data with discretion to reduce the risk of fraud and theft. In addition to their customer service roles, the candidate has worked as a tutor, creating a positive environment for students, collaborating with teachers, and facilitating communication between teachers and parents. They also have volunteer experience, having arranged and coordinated sporting events, demonstrating their ability to work effectively in team settings and manage event logistics. This diverse background highlights their strong communication, organizational, and customer service skills.
Video of Talent
Portfolio
Education
Ilia State University / Master of English Philology, Anglistics
2023
Ivane Javakhishvili Tbilisi State University / Bachelor of Social Sciences in Psychology, Psychology
2017
Certifications and Trainings
Experience
Customer Service Representative
Industry: Undisclosed
Dec 2023 – Present
Assists customers with product-related questions, feedback and complaints.
Processes and issues product orders and service upgrades for customers.
Addresses customer service enquires quickly and accurately.
Assists in fulfilment of customer orders placed via email.
Supports customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Handles confidential and sensitive data with discretion, reducing risk of fraud and theft.
Tutor
Industry: Education Administration Programs
Sep 2023 - Oct 2023
Tried to create a positive environment for students, so that they could feel safe, relaxed and could concentrate solely on building friendships with each other and their academic performance.
Collaborated closely with teachers, provided on-site help to them when needed.
Communicated regularly with parents, facilitated the communication between the teachers and the parents if such a need arose.
Customer Service Representative
Industry: Telecommunications
Jun 2020 - Apr 2021
Assisted customers with product-related questions, feedback and complaints.
Processed and issued product orders and service upgrades for customers.
Addressed customer service enquires quickly and accurately.
Assisted in fulfilment of customer orders placed via email, online and by telephone.
Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
EVS/ESC Volunteer
Industry: Education Administration Programs
Aug 2018 - Apr 2019
Assisted in arranging sporting events with teachers and other schools.
Coordinated with colleagues to plan and set up events, including sports day and competition events.
