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TALENT-25208
Mariam
Account Manager
Georgia
Seniority
Middle
Language skills
English B2
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Skills
Industry
Professional Summary
Candidate is a dynamic professional with a multifaceted skill set, prominently displayed in their current role as a Client Success Manager at Social Boost. Specializing in email and phone communications, primarily with clients from the USA, Canada, Europe, and the UK, they have excelled in mediating between clients, conducting various communication channels such as calls, video chats, and technical discussions. Managing a substantial client pool of 250, the candidate provides exemplary customer support, ensuring optimal results for Instagram growth campaigns through meticulous research on campaign performance and strategic marketing. Simultaneously, they have been contributing to LavaPi, wearing multiple hats as a Content Writer, HR Administrative, and Sales Intern. In this capacity, they have been instrumental in crafting diverse content for marketing campaigns, including blogs, articles, and social media content. Their involvement in the sales department showcases their versatility, engaging in client relations through cold/hot calling and email marketing. Candidate's experience underscores their prowess in client success management, content creation, sales, HR administration, and translation. Their ability to navigate diverse roles and effectively communicate across various channels positions them as a versatile and valuable professional in the industry.
Video of Talent
Portfolio
Education
Ilia State University / The Faculty of Arts and Sciences – Bachelor’s degree
Specialty – Liberal Arts
2020 - Today
Iowa Wesleyan University / The Faculty of Liberal Arts – an exchange semester
2023
USA
Uppsala University / The Faculty of Social Sciences – an exchange semester
Sweden
St. Catherine’s Bramley / Advanced level qualifications for the following subjects: History, Psychology, Drama, and Theatre Studies
2018 – 2020
England
Certifications and Trainings
Winner of The Global Undergraduate Exchange Program of the Embassy of USA (UGRAD 2022-2023) - Competed an academic semester in the USA.
2022
Winner of the USAID Economic Governance Program - Competed a multifaceted internship
2021
Winner of the Ilia State University and ON.GE Internship contest - Writing contest determined a place in the company for a 6- month internship.
2020
Winner of the Tolerance and Diversity Institute creative contest: Images of Diversity - Created a short documentary film, which highlighted the difficulties the religious and cultural minorities in Georgia have to face in their everyday life.
2020
Winner of the HMC Scholarship Program - Completed High School education in a prestigious college in England and attained a British diploma.
2018
Experience
Client Success Manager / Social Boost
Jun 2021 - Present
Worked closely with clients to ensure the best results for their Instagram growth campaigns and researched their campaign performance to ensure a real and successful marketing strategy.
Managed a pool of 250 clients and offered customer support by daily communicating with them via email, live chat, and phone.
Content Writer | HR administrative | Sales intern / LavaPi
Feb 2021 - Present
Wrote various content for the company’s marketing campaign such as blogs for the website, articles, and social media content.
Worked in the sales department, involved in potential client relations by engaging in cold/hot calling and email marketing.
As an HR administrative intern, had experience with project management, offering a great insight into the concept of team leadership and effective communication.
Translator and Journalistic Content Creator Internship / On.ge
2020
Completed an internship for translating media content from English to Georgian as well as writing original articles in Georgian for the platform.
Projects
Iowa International Education Conference
2023
Volunteered to facilitate, as well as document the process of workshops and seminars taking place on our campus.
Iowa Special Olympics
2023
Volunteered to participate in the Spring Games and play alongside the Special Olympic athletes.
Fellowship Cup of Mt. Pleasant
2023
Helped to facilitate the process of food distribution to the community of Mt. Pleasant, as well as helping to complete practical tasks at the local charity shop run by this organization.
#StandWithUkraine Uni market in support of Ukraine
2022
Helped to facilitate an event where interested individuals could put any amount of donation in the charity box, buy interesting items, and publications, which were put up by our students and lecturers for sale as a sign of solidarity with the Ukrainian people or donate blood.
Peace Corps Camps
2018
Took part in camps and activities aimed to encourage an active and healthy lifestyle in teenagers as well as teach the importance of networking and social activity.
Batumi Youth Center
2017
With the resources of our Youth Group, managed to organize a number of impactful social activities such as training/lecture sessions and bonding activities that aimed to encourage tolerance and diversity within the communities of Georgian villages and small towns. These training sessions aimed to raise awareness about children's rights, feminism, and multiculturalism in order to prevent bullying caused by chauvinistic motives in children.
