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TALENT-19198
Lilia
Sales Representative & Customer Support Manager
Armenia
Seniority
Senior
Language skills
English C1, French C1, Russian B1
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Skills
Industry
Professional Summary
Candidate has a diverse and extensive background in sales, customer support, and management across various industries and locations. Presently, they work as an Accounts Receivable Coordinator in the restaurant industry, based in Canada. In this role, they handle financial transactions remotely, showcasing their ability to manage accounts effectively. Previously, candidate held roles such as B2B Sales Manager in the entertainment and restaurant industries, both remotely and in various locations including Armenia and Canada. Their responsibilities included attracting new clients, generating leads, negotiating partnerships, managing invoices, and collaborating with international teams. They have also worked in fintech, non-profit organizations, telecommunications, and travel arrangements, demonstrating their versatility and adaptability across different sectors. Candidate's experience highlights their proficiency in sales, account management, customer relations, fundraising, and team leadership. They have successfully met targets, developed new approaches, and maintained long-lasting relationships with clients and partners.
Video of Talent
Portfolio
Education
Yerevan State University / Master of Culturology
2009 - 2011
Yerevan State University / Bachelor of French Language and Literature
2005 - 2009
Certifications and Trainings
“Sales for Growth” Professional Sales training (Quarterly Certificate Program) / “Stamina” Sales Outsourcing Company
Jul 2020 - Oct 2020
“WESELL Professional Sales” training / Ucom LLC
Apr 2019
Experience
Accounts Receivable Coordinator
Industry: Restaurants
Remote
Aug 2023 - Present
Canada
B2B Sales Manager
Industry: Entertainment Providers
Jul 2022 - Jun 2023
Armenia
High-tech (augmented reality), Tourism
Working with existing partners
Attracting new clients, generating new leads targeting US market and not only through various sales tools, also pitching them
Gathering the clients data
Leading the team
B2B Sales Manager
Industry: Restaurants
Remote
Sep 2021 - Sep 2022
Laval, Québec, Canada
Negotiating with current C level partners based in Canada
Involving new ones with finding new leads, making continuous research, calling them, emailing on daily basis and working with different CRM systems
Partially in charge of invoices sending and payments receiving from partners
Dealing with international team
Sales (B2C) / Account Manager
Industry: Fintech
Jun 2021 - Sep 2021
Yerevan, Armenia
Cryptocurrency, Trading
Working with leads from Europe (already registered on the platform)
Developing new approach, sales tricks
Follow up calls, conducting the results
Fundraising / Sales Specialist
Industry: Non-profit Organizations
Nov 2020 - Jun 2021
Yerevan, Armenia
Conducting new research, analizing the local market
Creating new opportunites, negotiating with companies from different fields (decision makers), in order to fundraise for the products, services helping children, families to improve their social conditions
Collecting the clients data
Calls, emailing, follow ups
Arranging meetings with potencial clients
Meet the targets
Attracted a lot of companies
Conversion of many loyal partners
B2B Sales Manager (Oman/UAE)
Industry: Travel Arrangements
Oct 2019 - Sep 2020
Yerevan, Armenia
In charge of French/English speaking market from Europe
Preparing and selling tour packages required from our international clients
Keep long-lasting relationship with existing partners
Dealing with international team
Customer Relations (Sales/Support) Representative
Industry: Telecommunications
May 2015 - Sep 2019
Yerevan, Armenia
Sale of the company's current services, products, packages through incoming calls
Identifying customer needs, providing relevant complete information and solving problems under strict deadlines
Registration of applications about customer complaints and problems through various work programs
Establishing contacts with company's different departments on daily basis and carrying out various clarifications and adjustments
Gained clients satisfaction
Negotiation and communication with them
Chief of Art Club (Volunteering)
Industry: Civic and Social Organizations
May 2013 - Aug 2013
Yerevan, Armenia
Responsible to organize different topics concerning the Art overall
Organizing evenings with people felt in love with Art
Preparing all appropriate materials for each meeting and topics
Deal with different mindsets and make analizes
Community Manager
Industry: Undisclosed
Jul 2012 - Dec 2012
Yerevan, Armenia
Receiving the clients requires, giving them whole accurate info about our services
Gathering requests from them and transfering to the technical colleagues
Leading the teammates to do work on time
Ensuring the customers satisfaction
Working with agencies
Traineeship
Industry: Education
Jun 2009 - Aug 2009
Yerevan, Armenia
