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TALENT-18498
Medea
Customer Support Manager
Georgia
Seniority
Junior
Language skills
English B2
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Skills
Industry
Professional Summary
Candidate is an experienced German-speaking professional with a strong background in customer service and project management. Currently a Project Manager at Deutsche Wirtschaftsvereinigung, demonstrating skills in invoice processing, legal document preparation, and organizational development. Previous roles include Senior Customer Service Representative at Majorel Georgia, Logistics Employee, and Operations Management Legal Service intern. Proficient in analytic problem-solving, educational leadership, and technical support. Well-versed in service delivery and customer relations, particularly in the German-speaking context.
Video of Talent
Portfolio
Education
University of Cologne / Master of Laws - LLM
2018 - 2020
Team Education GE / Human Resources Management; Personnel Administration, General
Jun 2022 - Aug 2022
Tbilisi State University / Master of Laws - LLM
2019 - 2020
Tbilisi State University / Bachelor's degree, Law
2014 - 2018
Certifications and Trainings
Experience
Customer Service Representative / DCS Communication Center
Part-time
Mar 2021 - Present
Skills: Customer Relations · Problem Analysis · Customer-Focused Service · Problem Solving · Customer Support · Communication
Project Manager / Deutsche Wirtschaftsvereinigung - (DWV)
Full Time
Mar 2022 - Present
Skills: Invoice Processing · Legal Document Preparation · Office Administration · Project Monitoring · Training Delivery · Organizational Development · Report Writing · Reporting & Analysis · Database Administration · Newsletter Production · Time Management · Leadership · Management · Creativity and Innovation · Strategic Planning · Event Management · Corporate Communications · Social Media Marketing · Social Media Communications · Problem Solving · Project Management · Communication · Teamwork · Organization Skills
Senior Customer Service Representative / Majorel Georgia
2019 - 2021
Skills: Analytic Problem Solving · Educational Leadership · Technical Support · Customer Relations · Customer-Focused Service · Customer Support · Communication · Teamwork
Customer Service Representative / Majorel Georgia
2018 - 2019
Skills: Customer Service · Customer-Focused Service · Customer Relations · Problem Analysis · Problem Solving · Customer Support · Communication · Teamwork
Logistics Employee / Offergeld Logistik
Sep 2020 - Dec 2020
Aldenhoven, North Rhine-Westphalia, Germany
Skills: Food Packaging · Logistics Management
Operations Management Legal Service / Georgian Railway
Internship
Oct 2016 - Jan 2017
Skills: Legal Assistance · Legal Document Preparation · Legal Issues · Legal Operations
Service Provider for Service & Gastronomy / Riechey Freizeitanlagen GmbH
2016 - 2017
Fehmarn, Schleswig-Holstein, Germany
Skills: Service Delivery · Food Service · Customer Service
