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TALENT-18498

Medea

Customer Support Manager

Georgia

Seniority

Junior

Language skills

English B2

Hire employees directly using our Employer Of Record & Payroll tool:
- Recruitment fee, talent's one month salary
- EOR €199/month

Skills

German project management

Industry

Outsourcing and Offshoring Consulting International Trade and Development Transportation Logistics Supply Chain and Storage Transportation

Professional Summary

Candidate is an experienced German-speaking professional with a strong background in customer service and project management. Currently a Project Manager at Deutsche Wirtschaftsvereinigung, demonstrating skills in invoice processing, legal document preparation, and organizational development. Previous roles include Senior Customer Service Representative at Majorel Georgia, Logistics Employee, and Operations Management Legal Service intern. Proficient in analytic problem-solving, educational leadership, and technical support. Well-versed in service delivery and customer relations, particularly in the German-speaking context.

Video of Talent

Portfolio

Education

University of Cologne / Master of Laws - LLM

2018 - 2020


Team Education GE / Human Resources Management; Personnel Administration, General

Jun 2022 - Aug 2022


Tbilisi State University / Master of Laws - LLM

2019 - 2020


Tbilisi State University / Bachelor's degree, Law

2014 - 2018

Certifications and Trainings

Experience

Customer Service Representative / DCS Communication Center 

Part-time

Mar 2021 - Present


  • Skills: Customer Relations · Problem Analysis · Customer-Focused Service · Problem Solving · Customer Support · Communication




Project Manager / Deutsche Wirtschaftsvereinigung - (DWV) 

Full Time

Mar 2022 - Present 


  • Skills: Invoice Processing · Legal Document Preparation · Office Administration · Project Monitoring · Training Delivery · Organizational Development · Report Writing · Reporting & Analysis · Database Administration · Newsletter Production · Time Management · Leadership · Management · Creativity and Innovation · Strategic Planning · Event Management · Corporate Communications · Social Media Marketing · Social Media Communications · Problem Solving · Project Management · Communication · Teamwork · Organization Skills




Senior Customer Service Representative / Majorel Georgia 

2019 - 2021 


  • Skills: Analytic Problem Solving · Educational Leadership · Technical Support · Customer Relations · Customer-Focused Service · Customer Support · Communication · Teamwork




Customer Service Representative / Majorel Georgia

2018 - 2019 


  • Skills: Customer Service · Customer-Focused Service · Customer Relations · Problem Analysis · Problem Solving · Customer Support · Communication · Teamwork




Logistics Employee / Offergeld Logistik

Sep 2020 - Dec 2020 

Aldenhoven, North Rhine-Westphalia, Germany


  • Skills: Food Packaging · Logistics Management




Operations Management Legal Service / Georgian Railway

Internship

Oct 2016 - Jan 2017 


  • Skills: Legal Assistance · Legal Document Preparation · Legal Issues · Legal Operations




Service Provider for Service & Gastronomy / Riechey Freizeitanlagen GmbH 

2016 - 2017 

Fehmarn, Schleswig-Holstein, Germany


  • Skills: Service Delivery · Food Service · Customer Service

Projects

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