Customer Service Representative

Professional Summary

Candidate worked at an outsourcing and offshoring consulting company for one and a half years. They initially handled calls exclusively in German for a flights project with Condor. They then transitioned to an Amazon project, where they communicated with customers in both German and English, handling both spoken and written interactions. Currently, they are working on the Booking.com project, a highly international environment where they communicate with guests and properties primarily in German but also in English. The candidate has extensive experience in customer service across various projects and industries, dealing with international clients and diverse customer service scenarios.