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1690 €

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TALENT-62368

Beka

Customer Service Representative

Georgia

Seniority

Middle

Language skills

English B2, German B2, Russian C1

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- Recruitment fee, talent's one month salary
- EOR €199/month

Skills

Customer Support Customer Service

Industry

Hardware & Networking Telecommunications E-commerce Education Education Administration Programs

Professional Summary

Candidate has extensive experience as a Customer Service Representative, where they assist customers with product-related questions, feedback, and complaints. They are skilled in processing and issuing product orders and service upgrades, handling customer inquiries quickly and accurately, and supporting customer satisfaction by addressing escalated complaints with diplomacy. They also manage confidential and sensitive data with discretion to reduce the risk of fraud and theft. In addition to their customer service roles, the candidate has worked as a tutor, creating a positive environment for students, collaborating with teachers, and facilitating communication between teachers and parents. They also have volunteer experience, having arranged and coordinated sporting events, demonstrating their ability to work effectively in team settings and manage event logistics. This diverse background highlights their strong communication, organizational, and customer service skills.

Video of Talent

Portfolio

Education

Ilia State University / Master of English Philology, Anglistics

2023

Ivane Javakhishvili Tbilisi State University / Bachelor of Social Sciences in Psychology, Psychology

2017

Certifications and Trainings

Experience

Customer Service Representative

Industry: Undisclosed

Dec 2023 – Present

Assists customers with product-related questions, feedback and complaints.
Processes and issues product orders and service upgrades for customers.
Addresses customer service enquires quickly and accurately.
Assists in fulfilment of customer orders placed via email.
Supports customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Handles confidential and sensitive data with discretion, reducing risk of fraud and theft.

Tutor

Industry: Education Administration Programs

Sep 2023 - Oct 2023

Tried to create a positive environment for students, so that they could feel safe, relaxed and could concentrate solely on building friendships with each other and their academic performance.
Collaborated closely with teachers, provided on-site help to them when needed.
Communicated regularly with parents, facilitated the communication between the teachers and the parents if such a need arose.

Customer Service Representative

Industry: Telecommunications

Jun 2020 - Apr 2021

Assisted customers with product-related questions, feedback and complaints.
Processed and issued product orders and service upgrades for customers.
Addressed customer service enquires quickly and accurately.
Assisted in fulfilment of customer orders placed via email, online and by telephone.
Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.

EVS/ESC Volunteer