Why Gegidze?
Gegidze - Business consulting and full stack services.
Everything that you need to grow and sustain your business. End-to-end digital solutions for Startups & SMEs.
We are transforming Georgia and the Caucasus region into the new tech hub.
Our services: HR Tech, Design, Legal, Finance & Tax and Sales & Marketing
Since 2017, we have delivered success to the leading Startups and SMBs across 16 countries worldwide.
Success in Numbers:
• 100+ remote teams built
• 200+ projects accomplished
• $ 50M+ earned for our customers
At our agency, with 6 locations in Tbilisi, Yerevan, Berlin, Dublin, Warsaw and Tallinn, we work with great passion daily to build and innovate great brands.
About the role
Currently, we are looking for a top Technical Operations Specialist for our key client, a UK-based company that is a major innovation-driven and straight-talking telephony provider to wholesale, enterprise, reseller and businesses in the UK and USA. With over 27 years of experience, they are committed to transparency and fairness, advocating for an open telecommunications marketplace that prioritises their customers' interests. Their close-knit team is primarily based in the UK, with a few members joining them from other parts of the world.
We are looking for a Technical Operations Specialist who will be working in the heart of our client company’s operations, handling support, numbering, and porting tasks.
Your duties
As a Technical Operations Specialist, you will be responsible for:
- Working directly with customers, telecom engineers, and IT teams to troubleshoot issues and keep things running smoothly
- Using Zendesk, customer portal, and SIP signaling tools
- Troubleshooting why calls may be failing, calling numbers on and off-net, and from various providers to pinpoint a problem
- Triaging phone calls and tickets, pointing people to client’s status pages for updates, and adding call examples to a matrix, in case of an outage on the platform
- Helping diagnose and fix both internal and external faults
- Initially assisting customers and other providers over email advancing to telephone calls when ready
- Supporting the day-to-day operations of their telecommunications network
- Stepping in with emergency assistance and technical recovery when something impacts the network’s availability or service quality
Requirements
- 6 months to 1.5 years of experience as an IT Support or Technical Operations Specialist
- Knowledge of VoIP, SIP, RTP, and PBXs
- Strong desire to learn, grow, and improve in your role
- Deep appreciation for technology
- Self-starter attitude with great troubleshooting skills, able to prioritise and manage your workload effectively
- English language upper intermediate (B2) is a must
Nice to have:
- Knowledge of other languages
Benefits
Join us
If that sounds just like you, simply apply with your CV: talent@gegidze.com or press the button “Apply Now.”
Our hiring process:
After you hit the button “Apply Now” and upload the resume, our HR team will review your profile.
If the skills and experiences mentioned in your resume match the requirements, you will have:
1. Quick introduction call with our HR team
2. Technical/soft skill interview with client
3. Introduction call with the end client
After receiving positive feedback from the client we will circulate the job offer to you.
Wish you good luck and hope to see you in our incredible team of top digital talents!
